At Advance we promise we will:
- Conduct ourselves at all times with the honesty, integrity and skills associated with professionals.
- Stand behind our work and honour all guarantees and warranties associated with the services we provide and the products/parts we use.
- Recommend and perform only those services we deem to be in the best interests of our customers.
- Continuously update our knowledge to effectively meet the demands of new automotive technologies.
- Continuously upgrade our tools and equipment to meet the demands of today’s sophisticated automobiles.
- Provide our customers with fair value for services rendered.
Advance Automotive Code of Ethics:
- Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance
- Offer customers a verbal price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep the customer informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or service.
- Use quality Auto Parts, guaranteed coast to coast.
- Provide and honour manufacturer warranties.
- Exercise diligent care for the customer’s property while it is being serviced.
- Make every effort to fix the customer’s vehicle right the “first time”.
- Maintain a system for fair settlement of customer’s complaints.
- Cooperate with established consumer complaint mediation activities.
- Uphold the high standards of our profession.
